Unfortunately a refund can not be approved as no insurance was purchased to cover the damage of this unit. As outlined in our terms and conditions, if no insurance is purchased – the liability falls upon the consumer.
1. There is a culture of the 'used car salesman' evident in store. (Of course, they will never acknowledge that without professional intervention and in my opinion, it has to come from the top down in the employee selection process and therefore results in the bad 'in store' culture.
I think it's because of places like bunnings offering swaps after 7 days / refunds which are not required by law everyone else seems to be expecting it elsewhere.
Well received my order, they sent me a drill/driver instead of impact driver (different model altogether) and forgot the multi-tool but on the picking list it was ticked as being checked off and in the package..
You're a better boss than most then. I always had to buy the initial kit, then the bosses paid for the replacement bits as they wore out or broke.
It is a criminal offence to directly import and use or import and distribute any electrical item into Australia that does not bear compliance marks.
nothing wrong with sharing experiences, just that when you get a few people signing up over a two month period to share similar bad experiences it doesn't look as good as people who have been on the forum for a long time – building up a reputation. A bit like ebay...
The online store is a bloody disgrace. I have bought plenty of stuff from it, only because it is never urgent, as I know it always takes longer than they say (it took a over month to get me something that was "reduced to clear! And I live 4 suburbs from the online store outlet!)
On my first time, the sales team were busy, but still greeted me in a timely manner. I came in wanting a couple of Milwaukee products in a kit, but I was shown a range of extra tools that I would actually use and was very happy аркада казино with the price of the package offered. I'm no fool, I like to shop around. When I did, they were the cheapest.
Even some reports of people having trouble dealing with them in-store though and having to threaten to contact Fair Trading to get a reasonable response. The way they seem to do business I really wouldn't want to be counting on them for any after sales support.
There are even multiple stories of them sending out the wrong item but refusing to do anything to rectify the situation.
He said sorry but that is how they always do it. I said, "well that sucks" because I was not told beforehand about delivery fees. He said "Yes you would have been told".
I only found your feedback after I purchase the item. if I found it before my purchase, I would not buy from this seller.
This is the worst customer experience I have ever had from a rather big retailer and I highly recommend not using this retailer.